Customer Relationship Management, E Commerce, Online Experience and Social Media

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

AUGUST 9, 2017

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience , while 33.5

E Commerce

E Commerce Consumers Customer Service Social Media

COVID-19 pushes loyalty to the top of retailers’ festive wish list

LoyaltyPlus

NOVEMBER 19, 2020

They are directing resources online, hoping to attract not only the usual e-commerce enthusiasts, but those who may – because of current circumstances – explore other avenues to grab hot deals. LoyaltyPlus is a leading independent customer relationship management company.

Retail

Retail Loyalty E Commerce 2020

CXDNA Update

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

COVID-19 pushes loyalty to the top of retailers’ festive wish list

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