Customer Relationships, E-support, Multi-Channel and Online Experience

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Customer Relationships

E-support

Multi-Channel

Online Experience

Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement

Bold360

APRIL 12, 2021

To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. As self-service tools improve, customer adoption is rising. . Today, customer tolerance for inconvenience is almost non-existent. T heir digital engagement has increased fivefold.

Customer Engagement

Customer Engagement Engagement E-support Multi-Channel

Secret Sauce

C Space

JUNE 10, 2019

As more mainstream, traditional disaster relief players like the American Red Cross worked to mobilize, the Texas regional grocer H-E-B stepped in to help its community. H-E-B has a long history in Texas. Founded in 1905 on the ground floor of a Texas home, H-E-B has grown to be one of the largest privately held companies in the U.S.,

E-support

E-support Customer Centricity Multi-Channel Innovation

CXDNA Update

Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement

Secret Sauce

Stay Connected