InMoment XI

OCTOBER 10, 2023

At InMoment, we believe that the true power of customer service metrics lies in their ability to drive action. Customer Service Metrics vs Key Performance Indicators (KPIs) The distinction between Key Performance Indicators (KPIs) and customer service metrics is paramount.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

Talkdesk

JULY 14, 2016

Companies that choose to put the customer first may see an impact on their bottom line. On the other hand, businesses that choose to cut costs on customer service often see a reduction in acquisition and retention rates. An excellent customer service strategy, by its nature, must be dynamic.

Customer Service Strategies 40

Customer Service Strategies Customer Service Customer Service Representative Customer Centricity 40

Ecrion

JULY 22, 2019

In it, we’ll fill you in on some of the best ways to improve your customer service training — and increase revenue, customer retention, brand recognition , and more as a result. Personalized, one-to-one communication with real people is absolutely essential to customer retention and loyalty.

Customer Service Training 78

Customer Service Training Customer Service Poor Customer Service E Commerce 78

Ecrion

SEPTEMBER 23, 2020

The most successful customer service strategies are those that work to anticipate the needs of a customer, instead of simply responding to them. You must anticipate when a customer is the most likely to need assistance, suggestions/recommendations, advice, or anything else. American Express. Harris Interactive.

Customer Service 105

Customer Service Social Media Poor Customer Service Customer Service Representative 105

ProProfs Chat

SEPTEMBER 13, 2019

No matter how many customer support teams and employees you have, these customer support strategies can apply to you. . Let’s see what are the elements of an outstanding SaaS customer service strategy and customer support in a SaaS model are: ?? Why do you need to take an omnichannel approach?

Customer Service 55

Customer Service Net Promoter Score Metrics Omnichannel 55