Confirmit

SEPTEMBER 24, 2018

CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Take action on the insights to improve customer experiences and drive business change. It does so by tracking leads, maintaining contact records, engaging with prospects and customers, etc.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

SEPTEMBER 24, 2018

CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Take action on the insights to improve customer experiences and drive business change. It does so by tracking leads, maintaining contact records, engaging with prospects and customers, etc.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Totango

AUGUST 11, 2022

The wide variety of channels involved in SaaS customer exchanges and the multi-faceted levels of decision-makers who may be involved make digital client interactions and relationships highly complex. Videos and webinars provide excellent tools for demonstrating product usage through screenshots.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 106

ChurnZero

NOVEMBER 2, 2018

Word of mouth is the original marketing channel – and this oldest form of marketing also happens to be one of the most effective. But I’m not going to tell you the NPS the only – or even the definitive, no questions asked, best – option when it comes to assessing Customer Satisfaction. Upcoming Webinar.

NPS 95

NPS Net Promoter Score Customer Journey Mapping Metrics 95