Gainsight

FEBRUARY 1, 2023

Use a Multi-channel Approach to Solve the Adoption Challenge With the usage data in place, your CSMs and CS Ops teams have the necessary insight to take corrective action to solve for struggling customers. Your CS teams should be able to use multiple channels to solve this challenge at scale. This is a great tactic.

Multi-Channel 52

Multi-Channel Customer Success ROI Webinar 52

ProProfs Chat

JANUARY 9, 2020

So, if you want to reduce customer attrition, we suggest opting for some smart and modern customer help desk solutions such as ProProfs Help Desk. . This is a full-fledged and expert customer support system that can help you in offering the best customer support. #2. Let us understand the terms in the next section.

Customer Retention 86

Customer Retention Multi-Channel Customers Financial 86

Optimove

MAY 1, 2019

Webinar: Become an Independent Marketer. Optimove is used by 350+ customer-centric brands. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Learn how you can achieve independence through data accessibility! Josselin Petit-Hoang.

Engagement 40

Engagement Marketing Multi-Channel Webinar 40

Optimove

MAY 4, 2019

Webinar: Driving Engagement with Contextual Marketing. Optimove is used by 350+ customer-centric brands. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Learn how to do Contextual Marketing right! Josselin Petit-Hoang. Nikki Patel.

Engagement 40

Engagement Marketing Multi-Channel 2019 40

Optimove

MAY 1, 2019

Webinar: Driving Engagement with Contextual Marketing. Optimove is used by 350+ customer-centric brands. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Learn how to do Contextual Marketing right! Josselin Petit-Hoang. Nikki Patel.

Engagement 40

Engagement Marketing Multi-Channel 2019 40

Optimove

SEPTEMBER 21, 2023

This extensive knowledge positions us as experts in the field of data-driven retention marketing, and a reliable source of “best practices” in areas such as customer segmentation, highly targeted multi-channel customer marketing, campaign performance analysis, campaign optimization and other retention-related disciplines.

Multi-Channel 98

Multi-Channel Webinar Customer Retention Presentation 98

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

ChurnZero

FEBRUARY 14, 2023

That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That webinar was – and continues to be – wildly popular because it explores the nuance behind Customer Success metrics.

Metrics 94

Metrics Customer Success Net Promoter Score NPS 94

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. You Mon is an seasoned entrepreneur and the founder and CEO of ChurnZero.

Metrics 52

Metrics Customer Success Net Promoter Score NPS 52

CSM Magazine

OCTOBER 16, 2020

It is not enough to attract new customers to your services. Customer retention is even more important than customer acquisition. More than that, customer retention is the best form of marketing. Clients want high-value propositions, multi-channel connections, and excellent customer service.

Customer Retention 52

Customer Retention White Paper Multi-Channel Social Media 52

SmartKarrot

MAY 11, 2022

When the ABM ( Account Based Marketing ) tactic works wonderfully well for a B2B SaaS organization, it can help achieve the following results: 99% higher account engagement 171% increase in average annual contract value 36% higher customer retention rates 80% enhanced win rate. Opt for the right mix of channels. contact-form-7].

Marketing 10

Marketing B2B Social Media Multi-Channel 10

Totango

AUGUST 11, 2022

The wide variety of channels involved in SaaS customer exchanges and the multi-faceted levels of decision-makers who may be involved make digital client interactions and relationships highly complex. Videos and webinars provide excellent tools for demonstrating product usage through screenshots.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 106

Uniphore

JANUARY 4, 2022

Analyze Analytics and insights from 100% of interactions across all channels. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. How are you planning to leverage conversations to drive revenue and customer retention? Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics.

2022 126

2022 White Paper Contact Center Innovation 126

Pointillist

NOVEMBER 11, 2019

Source: Call Centre Helper webinar: Improving First Contact Resolution At first glance, it seems that a system-based approach would produce accurate results. Customer behaviors vary across different channels. Customer journey analytics is the best way modern enterprises are measuring cross-channel customer journeys today.

Call Center 74

Call Center Metrics Multi-Channel Banking 74

ChurnZero

NOVEMBER 2, 2018

Word of mouth is the original marketing channel – and this oldest form of marketing also happens to be one of the most effective. In this NPS Cheat Sheet you will find a complete description of NPS and key terms to enrich your Customer Success vocabulary. Upcoming Webinar.

NPS 95

NPS Net Promoter Score Customer Journey Mapping Metrics 95

Tricia Morris

JUNE 26, 2015

But according to the same report, after a positive customer experience, 69% of consumers would recommend the company to others and 50% would use the business more frequently. A Bain & Company report shows that a 5% increase in customer retention can increase profits by 25% to 95%.

Customer Service 104

Customer Service Poor Customer Service Net Promoter Score Customer Service Representative 104