Gainsight

AUGUST 24, 2020

At a recent Gainsight PX customer webinar, two of our experts explained three key tech-touch strategies for customer onboarding, which we’ll cover below. Define a multi-channel tech-touch program (in-product + other channels) and map to a timeline . Define the channels . Other 1:many channels. The next step?

Multi-Channel 105

Multi-Channel Webinar Effort Score Metrics 105

Natalie Petouhof

JUNE 15, 2015

Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success ! Multi-disciplinary Skill Sets Required of Chief Experience Management Officer. All six or only a few?

Customer Experience Management 61

Customer Experience Management Webinar Technology Management 61

CSM Magazine

JANUARY 23, 2023

The figure comes from research undertaken by business process outsourcing firm Sigma Connected , and digital collections and recoveries experts Arum, with the partnership surveying 50 UK companies about their use of human interaction and digital channels when engaging with customers. Click here to view the webinar!

Interaction 52

Interaction Multi-Channel 2011 Webinar 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Customer Love Book Club: The Expansion Sale ( Watch the webinar recording ).

2021 111

2021 Customer Success Webinar Multi-Channel 111

Alliance by IFS

APRIL 10, 2019

Join our webinar on April 18th to learn about key integration challenges faced by today’s service organizations and see how our FSM solution’s “Low-Code/No Code” Integration Toolkit can help your organization. By Michael Glaser, Director Technology Solutions, Astea North America.

Webinar 36

Webinar Connections Multi-Channel User Experience 36

Gainsight

FEBRUARY 21, 2023

Recently, the Catapult webinar series welcomed Kendra McClanahan, Director of CS Ops at Gainsight. Multi-channel delivery will increase response rates, and once completed, automation should put the customer into any one of the mentioned digital workflows based on their response.

Customer Success 52

Customer Success Multi-Channel Webinar Call Recording 52

CSM Magazine

MAY 10, 2023

Forex companies can provide resources such as webinars, e-books, and interactive tutorials to help customers become more knowledgeable about trading. Offer Multiple Channels for Communication Forex companies should offer multiple communication channels for their customers.

Customer Service 52

Customer Service Multi-Channel E-support Communication 52

Experience Investigators by 360Connext

APRIL 9, 2015

Consider these examples: The company is a leading content, commerce and technology company that provides customers easy and convenient access to books, magazines, newspapers and other content across its multi-channel distribution platform.- Barnes & Noble. Nationwide is on your side. Nationwide. Sign up here.

Customer Focused 235

Customer Focused Multi-Channel Customer Centricity Magazine 235

Feedbackly

OCTOBER 20, 2022

With multi-channel survey distribution, visual survey customization, and offline data gathering, these platforms offer users a streamlined service to manage feedback collection. Then, you can increase it as your brand diversifies its presence across different channels. Let’s look at them categorically. Functionality.

Feedback 75

Feedback Multi-Channel NPS Webinar 75

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. Implementing multi-factor authentication and strengthening password policies can help deter these attacks.

Contact Center 52

Contact Center Multi-Channel Financial Banking 52

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

TechSee

SEPTEMBER 9, 2020

They want to communicate on their preferred channels, receiving personalized content and proactive services. To learn more, watch this on-demand webinar. Right across the housing sector, tenants aren’t just seen as renters anymore – they are now considered clients. The Visual Multiexperience Approach.

Management 145

Management Multi-Channel Contact Center Webinar 145

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Thanks to its expansive nature, CX strategies are constantly in flux.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

CSM Magazine

FEBRUARY 8, 2022

Customer engagement has been fast evolving into a space that needs to go beyond the traditional channels. Offering two product formats – ‘Conference ‘ and ‘ Social Webinar ‘, Airmeet enables businesses and organizations to break boundaries, build relationships and unlock new revenue streams.

Events 52

Events Engagement Multi-Channel Webinar 52

BirdEye

FEBRUARY 21, 2023

About social media accounts Social media accounts are digital channels where companies create and publish content online for the purpose of connecting with their target audience. The challenge of social media management for multi-location businesses Multi-location businesses face several challenges when it comes to social media management.

Social Media 98

Social Media Management Multi-Channel ROI 98

Uniphore

AUGUST 6, 2021

In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate. Demanding callers. Complex processes. Impossible expectations.

Contact Center 98

Contact Center Call Center Social Media Multi-Channel 98

Gainsight

FEBRUARY 1, 2023

Use a Multi-channel Approach to Solve the Adoption Challenge With the usage data in place, your CSMs and CS Ops teams have the necessary insight to take corrective action to solve for struggling customers. Your CS teams should be able to use multiple channels to solve this challenge at scale.

Multi-Channel 52

Multi-Channel Customer Success ROI Webinar 52

Lithium

JULY 5, 2022

Podcast] Stop Worrying About the Channel, Start Thinking About the Customer Allison has a really unique perspective on customer engagement. Now available: Publish multi-images directly to Instagram Users can now publish up to 10 images directly to Instagram from the platform. Additional channels in Raw Author export - Including.

Multi-Channel 52

Multi-Channel Leadership Roadmap 2022 52

SurveySparrow

DECEMBER 25, 2023

For example, if you conducted a webinar, sending out a feedback form right after the program makes sense, right? Multi-Channel Mastery: Reach Them Where They Are Don’t limit yourself to just one channel. Track response rates across channels to identify the most effective ones for your audience.

Net Promoter Score 52

Net Promoter Score Insights NPS Touchpoint 52

Beyond Philosophy

OCTOBER 12, 2017

Per Deloitte’s Millennial Survey 2017 , 76% of Millennials say business has a positive impact on the world, but they also think business could do more , particularly at the multi-national level. Register now for our 3 one hour, on demand, webinars Secrets Of Customer Decision Making. Use promo code DECISION to get all 3 for $50.

Fashion 130

Fashion Retail Multi-Channel 2017 130

Optimove

NOVEMBER 8, 2020

Multi-Channel Customer Marketing. Explore Webinars. Watch recorded webinars about a wide range of practical and valuable marketing topics. Treat Every Customer Campaign as a Marketing Experiment. A Marketer’s Playbook to Marketing Amid Corona. 2020 Gartner Magic Quadrant for Multichannel Marketing Hubs.

Document 40

Document Multi-Channel B2C Webinar 40

CSM Magazine

MARCH 12, 2021

You can also use it for webinars, while the screen sharing feature helps strengthen team cohesion , too. Create organized channels for various teams, projects, and topics, and have transparent discussions with your colleagues. Ensure open-channel communication with Slack. 2: Zoom for Video Conferences.

Multi-Channel 52

Multi-Channel Culture Document Webinar 52

Confirmit

SEPTEMBER 24, 2018

CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Confirmit’s CEM software solutions help its clients build word-class, multi-lingual, multi-channel CX management programs. Analyze the data to derive meaningful insights.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

SEPTEMBER 24, 2018

CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Confirmit’s CEM software solutions help its clients build word-class, multi-lingual, multi-channel CX management programs. Analyze the data to derive meaningful insights.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

OCTOBER 18, 2018

Several key strategies come into play when it comes to preventing customer churn: Ensure you provide great channels of communication for your customers to get in touch with you when things go wrong, in the channel they deem appropriate. How Do You Retain Customers? Learn More. VoC 5 Secrets to Drive Customer Loyalty & Advocacy.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Beyond Philosophy

JULY 6, 2016

However, as econsultancy pointed out in a recent article , most multi-national companies don’t know how to adapt their customer engagement strategies to an Eastern digital environment. Also, while you can’t use customer data the same way as you can in the West, you can use other channels to great effect, particularly email.

Social Media 113

Social Media 2002 Multi-Channel Customer Centricity 113

BirdEye

FEBRUARY 13, 2024

A multi-channel chiropractor marketing strategy, including online marketing, content marketing, and referral marketing , is recommended to increase visibility and attract new patients. Feature positive reviews on your website and social media: Share glowing testimonials on your website and social media channels.

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

Eptica

NOVEMBER 16, 2017

It remains popular and challenging to attendees because as an industry we have spend very little strategic time figuring out what happens when we move past the default voice channel. Instead, as is our tactical, ‘to do’ list nature, we incrementally add on a new channel and hope for the best. Why is this?

Omnichannel 55

Omnichannel Engagement 2017 Multi-Channel 55

BirdEye

OCTOBER 16, 2023

Communicating the benefits of being on Google Business Profile, Social media, webchat, and other omni-channel communication methods is essential. It also enabled us to be a lot better with multi-location type businesses.” It also enabled us to be a lot better with multi-location type businesses. Jaison: Thank you awesome.

Multi-Channel 63

Multi-Channel Social Media Communication Sales 63

ChurnZero

APRIL 22, 2022

Tech-touch strategies can emulate the best parts of human-led interaction while compensating for its constraints: our inability to multi-task, be everywhere at the same time, and remember everything. Customers can tick off assigned tasks, such as watching a webinar or completing a training course.

Customer Success 98

Customer Success Multi-Channel Touchpoint Communication 98

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

Optimove

MAY 1, 2019

Webinar: Become an Independent Marketer. Its multi-channel campaign automation also helps us ensure that players are aware of everything we can offer them.”. Learn how you can achieve independence through data accessibility! Optimove is used by 350+ customer-centric brands. Josselin Petit-Hoang. CRM Marketing Manager, Adore Me.

Engagement 40

Engagement Marketing Multi-Channel Webinar 40

Optimove

MAY 1, 2019

Webinar: Become an Independent Marketer. Its multi-channel campaign automation also helps us ensure that players are aware of everything we can offer them.”. Learn how you can achieve independence through data accessibility! Optimove is used by 350+ customer-centric brands. Josselin Petit-Hoang. CRM Marketing Manager, Adore Me.

Engagement 40

Engagement Marketing Multi-Channel Webinar 40

Optimove

MAY 4, 2019

Webinar: Driving Engagement with Contextual Marketing. Its multi-channel campaign automation also helps us ensure that players are aware of everything we can offer them.”. Learn how to do Contextual Marketing right! Optimove is used by 350+ customer-centric brands. Josselin Petit-Hoang. CRM Marketing Manager, Adore Me.

Engagement 40

Engagement Marketing Multi-Channel 2019 40

Optimove

MAY 1, 2019

Webinar: Driving Engagement with Contextual Marketing. Its multi-channel campaign automation also helps us ensure that players are aware of everything we can offer them.”. Learn how to do Contextual Marketing right! Optimove is used by 350+ customer-centric brands. Josselin Petit-Hoang. CRM Marketing Manager, Adore Me.

Engagement 40

Engagement Marketing Multi-Channel 2019 40

NICE inContact

JANUARY 2, 2020

We’ve just concluded 2020 Planning for Uncertain Times – Practical Tips for Contact Center Leaders, a great webinar series where our speakers discussed the can’t miss investments that you should be making. What I truly enjoyed was the engagement of our audience.

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2020 Contact Center Webinar Engagement 62