InMoment XI

OCTOBER 24, 2023

The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics? This alignment ensures that every insight, every decision, and every action contributes to a cohesive strategy, maximizing the return on investment. But how does a business discern which channel resonates most with its audience?

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

BirdEye

FEBRUARY 21, 2023

About social media accounts Social media accounts are digital channels where companies create and publish content online for the purpose of connecting with their target audience. The challenge of social media management for multi-location businesses Multi-location businesses face several challenges when it comes to social media management.

Social Media 98

Social Media Management Multi-Channel ROI 98

Confirmit

OCTOBER 18, 2018

Several key strategies come into play when it comes to preventing customer churn: Ensure you provide great channels of communication for your customers to get in touch with you when things go wrong, in the channel they deem appropriate. How Do You Retain Customers? Learn More. Confirmit can prove it! Learn More. Are you listening?

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Confirmit

SEPTEMBER 24, 2018

CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Confirmit’s CEM software solutions help its clients build word-class, multi-lingual, multi-channel CX management programs. Analyze the data to derive meaningful insights.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

SEPTEMBER 24, 2018

CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Confirmit’s CEM software solutions help its clients build word-class, multi-lingual, multi-channel CX management programs. Analyze the data to derive meaningful insights.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

SEPTEMBER 24, 2018

Customer experience management combines all the processes an organization has in place to monitor and improve customer interactions, regardless of the channel or medium customers use to get in touch. Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey. Learn More.

Customer Experience Management 45

Customer Experience Management Management Customer Experience Multi-Channel 45

Confirmit

SEPTEMBER 24, 2018

Customer experience management combines all the processes an organization has in place to monitor and improve customer interactions, regardless of the channel or medium customers use to get in touch. Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey. Learn More.

Customer Experience Management 40

Customer Experience Management Management Customer Experience Multi-Channel 40