Retently

MARCH 18, 2024

Why Customer Service Survey Questions Matter In a time when gauging customer needs and expectations is fundamental, the role of customer service surveys comes into focus. Hence, they pose targeted questions and reflect the truthful image of your service from a customer’s perspective.

Customer Service 130

Customer Service Net Promoter Score Customer Service Representative NPS 130

ProProfs Chat

SEPTEMBER 13, 2019

To answer it in this article, we’re going to look at: What is SaaS Customer Support? What are the best practices for SaaS customer support teams? What are the most essential SaaS customer service metrics? How to build SaaS support strategies and support models? Customer Satisfaction Score (CSAT).

Customer Service 55

Customer Service Net Promoter Score Metrics Omnichannel 55

ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Books 85

Books Customer Service Customer Satisfaction Loyalty 85