InMoment XI

OCTOBER 24, 2023

By harnessing the transformative power of contact center analytics, businesses can sculpt experiences that are not just memorable but also meaningful, ensuring that every customer interaction becomes a harmonious note in the grand orchestra of customer experience. Each of these interactions leaves behind a trail of data.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

Kustomer

JULY 28, 2022

More engaged customer base: Great CX is about flexibility to meet your customers where they’re at. An omnichannel approach , or providing consistent service across all communication channels , makes engaging with your customers that much more accessible. Listen to the Podcast: Secrets to Improve CX.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

Retently

FEBRUARY 9, 2024

One way to assess this is through the Customer Effort Score , which measures how easily customers can resolve their issues. It’s also relevant to gauge whether or not customers feel that their feedback is valued and leads to tangible improvements in the quality of support services.

Feedback 122

Feedback Net Promoter Score Customer Satisfaction Loyalty 122