Remove Customer Service Strategies Remove Customer Service Training Remove Feedback Remove Rewards Programs
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Stop Sending Me Surveys Unless You Care What I Have to Say!

ShepHyken

In the past, companies have sent me surveys that were so long I became tired – or fatigued – at some point during the survey, and as a result, I wouldn’t complete it and therefore the company never received my feedback. If I have something to say, I’m happy to share some feedback. Feedback is nothing if you don’t do anything with it.