Stella Connect

MARCH 30, 2022

Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. In our own conversations with leaders, we’ll hear about challenges related to budgeting a rewards program or just not being able to effectively measure performance.

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Rewards Programs Call Center Contact Center Culture 52

Stella Connect

MARCH 12, 2018

But many of them don’t have a formal call center rewards program in place. We hear this in our own conversations with customer service leaders. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”.

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Rewards Programs Call Center Contact Center Culture 40

ShepHyken

JANUARY 26, 2022

In the past, companies have sent me surveys that were so long I became tired – or fatigued – at some point during the survey, and as a result, I wouldn’t complete it and therefore the company never received my feedback. If I have something to say, I’m happy to share some feedback. Feedback is nothing if you don’t do anything with it.

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Rewards Programs Airlines Hotels Feedback 124

CSM Magazine

AUGUST 23, 2022

Understanding Your Customers: Deep dive into who are your ideal customers and get to know what makes them tick. Understanding your customers requires you to listen and ask for feedback. Create an emotional connection with your customers by creating special offers and promotions, turning repeat customers into avid fans.

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Customer Service Management Rewards Programs Reference 52

ShepHyken

APRIL 20, 2020

My Comment: I’ve always said that many loyalty programs are often marketing programs, where repeat purchases earn points or free merchandise. A research team at Washington University Business School came out with some interesting research about how just being part of a simple loyalty or rewards program, drives repeat business.

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Article 2020 Loyalty Programs Customer Service 65

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: liber Possibly Related Posts: NJ toll road collectors lack customer service training Under the US Freedom of Information Act, the popular internet.

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Blog Customer Service Representative 2010 Customer Service Training 47