Stella Connect

MARCH 30, 2022

Agent engagement is one of the biggest drivers of improving customer service and reducing attrition. Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. How should you structure your rewards program?

Rewards Programs 52

Rewards Programs Call Center Contact Center Culture 52

Stella Connect

MARCH 12, 2018

Employee engagement is one of the biggest drivers of customer service quality and employee retention. Most customer service leaders know it’s important (critical, even) to recognize and reward service excellence. But many of them don’t have a formal call center rewards program in place.

Rewards Programs 40

Rewards Programs Call Center Contact Center Culture 40

CSM Magazine

AUGUST 23, 2022

Understanding Your Customers: Deep dive into who are your ideal customers and get to know what makes them tick. Understanding your customers requires you to listen and ask for feedback. Create an emotional connection with your customers by creating special offers and promotions, turning repeat customers into avid fans.

Customer Service 52

Customer Service Management Rewards Programs Reference 52

ShepHyken

APRIL 20, 2020

A research team at Washington University Business School came out with some interesting research about how just being part of a simple loyalty or rewards program, drives repeat business. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin. “Listening” is more than hearing one customer’s feedback.

Article 65

Article 2020 Loyalty Programs Customer Service 65

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign?

Blog 47

Blog Customer Service Representative 2010 Customer Service Training 47