Stella Connect
MARCH 30, 2022
Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. In our own conversations with leaders, we’ll hear about challenges related to budgeting a rewards program or just not being able to effectively measure performance.
Stella Connect
MARCH 12, 2018
But many of them don’t have a formal call center rewards program in place. We hear this in our own conversations with customer service leaders. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”.
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ShepHyken
JUNE 21, 2021
The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. And without rockin’ rewards, the points are without meaning. Do your rewards hit the “must-have” mark that turns casual customers into brand fans? by Tom Ryan.
ShepHyken
FEBRUARY 1, 2021
My Comment: As customers move to accepting the digital experience – and expecting the companies and brands they do business with to provide a good experience – it’s important to understand what customers want. Deep Dive: How Rewards Programs Can Fuel Customer Spending by PYMNTS. Follow on Twitter: @Hyken.
ShepHyken
APRIL 14, 2024
Over 90% of businesses today offer a loyalty program. Some examples like a Nike loyalty program set the standard for rewards programs – and it’s possible to replicate the same in your store. They have built an incredibly huge base of loyal customers. My Comment: Nike is a brand that we all know and many love.
ShepHyken
JANUARY 26, 2022
He was emailing everyone who is a member of the MyWalgreens rewards program. You must let your customers know you are listening to them! . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. His message was short and to the point. Follow on Twitter: @Hyken.
ShepHyken
OCTOBER 11, 2021
What’s interesting is that the Champions category more than doubled from 6% to 14%, which tells me more companies see the benefit of customer experience. Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? Go to The Customer Focus to learn more about our customer service training programs.
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