Stella Connect

MARCH 30, 2022

Agent engagement is one of the biggest drivers of improving customer service and reducing attrition. Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. There’s no ‘right’ way to distribute rewards.

Rewards Programs 52

Rewards Programs Call Center Contact Center Culture 52

ShepHyken

APRIL 14, 2024

Each week, I read many customer service and customer experience articles from various resources. Over 90% of businesses today offer a loyalty program. Some examples like a Nike loyalty program set the standard for rewards programs – and it’s possible to replicate the same in your store.

2024 73

2024 Net Promoter Score Article Loyalty Programs 73

ShepHyken

FEBRUARY 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx by Veronica Krieg. Why Saying ‘No’ Helps Build Great Customer Experiences by Zach Lipson.

2021 141

2021 Article Customer Service Rewards Programs 141

Stella Connect

MARCH 12, 2018

Employee engagement is one of the biggest drivers of customer service quality and employee retention. Most customer service leaders know it’s important (critical, even) to recognize and reward service excellence. But many of them don’t have a formal call center rewards program in place.

Rewards Programs 40

Rewards Programs Call Center Contact Center Culture 40

ShepHyken

JUNE 21, 2021

Each week I read many customer service and customer experience articles from various resources. Do Your Rewards Rock? The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. Is Simpler Better For Rewards Programs?

2021 81

2021 Article Rewards Programs Customer Service 81

ShepHyken

OCTOBER 11, 2021

Each week I read many customer service and customer experience articles from various resources. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. by Max Starkov.

2021 73

2021 Article Customer Service Hospitality 73

ShepHyken

SEPTEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. When Loyalty Rewards Expire, So Does A Customer’s Loyalty by Dan Gingiss. But Does She Have Customer Service Skills? In-House vs Outsourced Customer Service: What’s Right for Your Business?

Article 96

Article 2019 Customer Service Loyalty Programs 96