Customer Service Strategies Effort Score Exceptional Customer Service NPS 
delighted
MARCH 9, 2021
Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. The significance of great customer service.
Retently
MARCH 18, 2024
Customer service surveys are essential for identifying business strengths and weaknesses, enhancing customer interactions, and monitoring trends to align service with customer needs for growth and retention. Well-crafted survey questions are key for relevant and actionable feedback.
delighted
OCTOBER 5, 2021
The same shift towards the customer comes with a newfound need for impeccable customer service. Companies and researchers collect data year-over-year that support the need for a dedicated customer service strategy: – 90% of customers find customer service important when choosing a brand.
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