The #1 Reason Most Voice-of-Customer (VoC) Data Are Wasted
Stella Connect
MAY 11, 2017
Approximately half of those 1,000 customers have completed follow-up feedback requests (you read that right: a 50% response rate ). Try Stella Connect out for yourself to see how we can help your service recovery). The average star rating in this group is now 4.65, and the average NPS score has jumped to 22.
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