transcosmos Information Systems

MAY 31, 2018

E-commerce greatly flourished over the last few years not only due to the vast improvements made with the Internet (i.e., An omnichannel strategy refers to unifying the many channels available to users to access a store and create a harmonious buying process that utilizes one or more of these channels.

E Commerce 83

E Commerce Omnichannel E-support Multi-Channel 83

transcosmos Information Systems

JANUARY 5, 2017

Statistics on e-commerce business for 2017 and beyond remain strong. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers.

E Commerce 87

E Commerce E-support Social Media 2017 87

LiveChat

OCTOBER 6, 2017

The Importance of Good Customer Service Experience. Customer service experience has undergone huge changes as buying and selling have evolved. The rapid growth of commerce — particularly e-commerce —has boosted competition in the markets. Single Channel vs. Multi-Channel.

Customer Service 37

Customer Service Multi-Channel E Commerce E-support 37

Bold360

OCTOBER 20, 2016

In addition, loyal customers don’t just come back for more, they also tell their friends about you. Word of mouth or social media sharing are some of the most powerful ways to get new business. 68% of customers go elsewhere because they perceive that you as a company are indifferent towards them.

E Commerce 85

E Commerce E-support Multi-Channel Poor Customer Service 85