CSM Magazine
DECEMBER 18, 2023
OTRS Group, the manufacturer and the world’s largest provider of the enterprise service management suite OTRS, recently delved into the customer service management world but from an insider perspective. OTRS surveyed 500 global customer service leaders to find out if and how they are supporting their business’ revenue goals.
CSM Magazine
FEBRUARY 24, 2023
Customers who receive high-quality customer service are more likely to become repeat customers and advocates for the business. They also tend to spend more money on products or services and are more likely to recommend the business to others.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JANUARY 5, 2018
Of course, getting new customers is just as important, but it’s useless if your customer service experience is suboptimal. According to Forbes , Businesses are losing $62 billion per year through poor customer service. When customers are angry, they tell the world about it. Why not customer service?
SurveySensum
OCTOBER 23, 2023
It supports multiple-channel survey distribution and collection like WhatsApp surveys. Also provides multi-channel feedback management, like chatbots, support tickets, app reviews, etc. Close the feedback loop feature provides instant notification alerts which enable users to resolve customer complaints in real-time.
SurveySensum
NOVEMBER 23, 2023
A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys.
transcosmos Information Systems
JANUARY 5, 2017
Customer Service for Your E-commerce Business. Despite the challenges involved in e-commerce, you can turn things around by gaining your customers’ trust and support. Integrate Omnichannel Customer Support. Have you set up an info@ or customerservice@ email address where customers can reach out to you?
ProProfs Chat
FEBRUARY 7, 2020
And then came the technological avalanche – postal service, phone, email, live chat, social media. The influx of such advancements made customer service challenges, instead of easing it out. This is strong evidence as to why you need to channelize your efforts towards creating excellent experiences for customers.
Expert insights. Personalized for you.
52 
Let's personalize your content