Effort Score Insights Lifetime Customer Voice of Customer 
InMoment XI
JANUARY 4, 2024
Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace. Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand.
Wootric
MAY 12, 2020
Create user segments for business-critical insight. One of our SaaS customers has two unique user types — restaurant owners and the wait staff. He discovered that while his overall NPS was strong, there was a discrepancy in score and sentiment between these two distinct user types. Wait, what is NPS exactly?
Expert insights. Personalized for you.
260 
Let's personalize your content