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Loyalty Programs Customer Relationship Management Competitive Advantage User Experience Consumers Interaction ROI Customer Retention Insights Customer Expectations More Related Topics >
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Master the Market: A Deep Dive into Competitive Analysis

InMoment XI

SEPTEMBER 12, 2023

For example, if you find that a competitor has high customer churn rates due to poor customer service, this isn’t just a point to mull over—it’s an actionable insight. Could your company fill this void with exceptional customer service and thereby win over disenchanted consumers?

Marketing 260
Marketing Competitive Advantage Return on Investment Poor Customer Service 260
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No Coding Required: Automate Your Customer Service

Solvvy

OCTOBER 30, 2020

According to research from American Express , the majority of Americans have decided to not go through with a purchase because of a poor customer service experience, and one-third of consumers say they would consider switching companies after just one instance of bad customer service.

Customer Service 48
Customer Service Return on Investment Poor Customer Service Exceptional Customer Service 48
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