Remove Exceptional Customer Service Remove Telecommunications Remove Voice of Customer
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Voice of Customer Analytics: What, Why, and How to Do It

Lumoa

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?

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What is the role of customer experience in the telecoms industry entering 2023?

Lumoa

The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. This information helps businesses determine which aspects of products or services are appreciated by customers and vice versa.

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