Customer Bliss

JUNE 25, 2015

Do you have consensus on how to define the experience you deliver to your customers? Do you have consensus on the stages of the experience? If you haven’t identified the opportunities that exist to give your customers a good experience, then you can’t manage it. Two key things happen to your customer experience: 1.

Touchpoint 100

Touchpoint Interaction Customer Experience Brands 100

Customer Bliss

JUNE 25, 2015

Do you have consensus on how to define the experience you deliver to your customers? Do you have consensus on the stages of the experience? If you haven’t identified the opportunities that exist to give your customers a good experience, then you can’t manage it. Two key things happen to your customer experience: 1.

Touchpoint 159

Touchpoint Interaction Customer Experience Brands 159

Customer Interactions

JULY 14, 2015

​We have two great pieces to share with you from customerbliss.com this week as part of CX Buzz. Learn how to gracefully serve chicken with Chik-fil-A and while you are munching on that, Jeanne Bliss has some great insights into gaining consensus on your moments of truth and how to inspire CX creativity.

2015 45

2015 Insights Customer Experience Customers 45