Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong
ChurnZero
DECEMBER 9, 2022
Gabby shared how her customer experience acumen set her apart for the CEO role, advocating that “Customer Success is front and center of all the skills that you need to be a great CEO.”. That third-party firm does what they call IDIs, or in-depth interviews, to get a sense of the customer experience. Steve Gladis is my executive coach.
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