Healthcare Poor Customer Service Technology Virtual Agent 
Playvox
SEPTEMBER 1, 2021
Businesses need to be proactive rather than reactive and provide customers better options to connect and engage via customer service channels. So it is important to understand customer needs and adopt technologies to handle their requests through the channels they want to use. Intelligent Virtual Agent.
CSM Magazine
MARCH 18, 2021
Poor customer service and perseverance in long waiting loops – what we have begrudgingly accepted as the norm can be changed with the help of modern AI software. Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots).
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