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Loyalty Strategy 2019: How to Win in the Next Decade

Currency Alliance

An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. This past summer, the supermarket decided to offer reward points to customers who bring their own re-usable carrier bags. demonstrating environmental responsibility. has proven very popular.

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Loyalty Tech: Migrate to Microservices, or Get Left Behind

Currency Alliance

At its most fundamental, the Points Bank records earning and redemption transactions – so it’s more likely to be required if you have a points/miles based rewards program. Retrofitting desired changes into older systems can take weeks to program, and prioritizing such changes can often take quarters to get on the roadmap.

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