NetBase

OCTOBER 16, 2019

Its true power lies in an institution’s ability to capture, understand and adapt to its clientele’s needs. Capturing consumer needs online is crucial. And its implementation has resulted in a definite disruption in the digital space. Banks need to get ahead of these challenges and retool to win in the next era.

Banking 40

Banking Retail Feedback Social Media 40

NetBase

OCTOBER 16, 2019

Its true power lies in an institution’s ability to capture, understand and adapt to its clientele’s needs. Capturing consumer needs online is crucial. And its implementation has resulted in a definite disruption in the digital space. Banks need to get ahead of these challenges and retool to win in the next era.

Banking 40

Banking Retail Feedback Social Media 40

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. Meet Our Panel of Customer Experience Pros: Daisy Jing.

2016 111

2016 2017 Customer Experience Social Media 111