Remove Loyalty Programs Remove Multi-Channel Remove User Experience Remove Virtual Agent
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8 Retail Innovations Reshaping Your Shopping Experience

Oracle

. “A great innovation is when AI-powered virtual agents take cues from a shopper’s behavior to anticipate when a person is not 100% sure of a decision. A virtual agent would preemptively reach out offering advice to help the shopper make the right decision. Retail Innovation #7: Multi-channel shopping options.

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