Oracle

APRIL 15, 2021

trillion annually due to poor customer service, according to Accenture. And happy customers are willing to pay a 16% premium to companies that deliver excellent service, according to PwC. Customers want convenient communication. ” Modern customers seek modern loyalty programs.

2021 94

2021 Loyalty Programs Poor Customer Service Loyalty 94

ProProfs Chat

DECEMBER 12, 2019

Understanding the importance of customer service and how one bad experience can reduce customer retention is the starting step towards becoming a customer-centric business. 66% of customers agreed that they switched brands because of poor customer service. 60% of customers agree to this fact.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

SurveySensum

FEBRUARY 20, 2024

Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. Your customers – and your bottom line – will thank you for it.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. Your customers – and your bottom line – will thank you for it.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

LiveChat

OCTOBER 24, 2016

3: Deliver an omnichannel experience. A flexible omnichannel customer service ecosystem empowers your customers to have a responsive, personalized and seamless experience – they can buy on multiple platforms, submit queries, initiate returns, use discount vouchers, benefit from loyalty programs, and so on.

Loyalty 53

Loyalty Omnichannel Customer Retention Poor Customer Service 53

ProProfs Chat

DECEMBER 21, 2020

72% of consumers consider it poor customer service if they had to explain their problem to multiple people. By the time your customers speak to different operators explaining their problem, they’re fatigued, irritated and ready to leave. Your customers are no different. If anything, loyalty programs are soaring.

Loyalty Programs 98

Loyalty Programs Customers Loyalty Sales 98