Myra Golden

NOVEMBER 15, 2016

The call center was fully staffed and there was nothing significant going on with our products or promotions. Why did so many customers escalate to Cassandra, our only supervisor? One Saturday evening at home, I reviewed a small sample of calls between our agents and customers. Why hasn’t the problem been solved?

Call Center 76

Call Center Workshop Customers Insurance 76

Myra Golden

NOVEMBER 15, 2016

The call center was fully staffed and there was nothing significant going on with our products or promotions. Why did so many customers escalate to Cassandra, our only supervisor? One Saturday evening at home, I reviewed a small sample of calls between our agents and customers. Why hasn’t the problem been solved?

Call Center 76

Call Center Workshop Customers Insurance 76

ProProfs Chat

DECEMBER 12, 2019

Customer service is the experience we deliver to our customers. Historically, our number-one growth driver has been from repeat customers and word of mouth.” – Unknown. “It Mike Mancini, Founder, Mancini Digital. “Happy customers are your biggest advocates and can become your most successful sales team.”

Customer Service 80

Customer Service Customer Experience Advertising Customers 80