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Is Your Company Serious About Customer Success? Here’s How to Find Out

Gainsight

So our founder, Nick Mehta, jumped into his favorite “virtual water cooler” hangout—LinkedIn!—to How is your product team incentivized or aligned to take feedback from the CS team? A good CFO should know the answer!),” said Hitendra Patil, head of a SaaS/fintech CS team. . Who’s on First? Finding the Focus.