TechSee

JUNE 29, 2023

While initial conversations now focus on improving chatbots with large language models (LLMs) like ChatGPT, this is just the start of what AI can and will offer. AI will streamline, augment and, in many cases, automate the customer experience and improve customer satisfaction.

Customer Service 202

Customer Service Customer Service Representative Contact Center Technology 202

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Moreover, customer satisfaction surveys can turn satisfied and loyal customers into advocates for your brand.

Feedback 122

Feedback Net Promoter Score Customer Satisfaction Loyalty 122

ProProfs Chat

MAY 1, 2020

Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. In short, it is essential for your business to create a customer service training program to improve customer experience and loyalty. Helps operators to learn at their own pace. Learn anytime, anywhere.

Customer Service Training 85

Customer Service Training Customer Service E-support Customers 85

Gainsight

MAY 21, 2021

His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex. And even when progress is made, you have to be committed to continuous optimization and improvement. Come help me simplify the services organization.”.

NPS 52

NPS Consulting Reference Leadership 52