COVID-19 and the new normal: how are businesses adapting across industries?
BirdEye
SEPTEMBER 11, 2020
One thing is consistent: the businesses that create personalized experiences and communications to customers are staying afloat, if not thriving. Maybe not: according to research conducted in 2019 , 40% of small businesses don’t have a website, and of those, 28% say they are unlikely to create one in the future.
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