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Podcast: Realizing customer research opportunities in the digital era

Qualtrics

Erica was joined by Clay Warren, Head of Digital CX at Qualtrics. Is it about educating them on how to use that part of our website? Hear the full interview. See the full transcript. Here are a few takeaways from the discussion… What are the consumer behavior trends you’re seeing in financial services? We're doing a lot of this online.

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CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi. Wendy Glavin. Randy Hernandez. Jess Tiffany. Casey Tibbs. Alex Reichmann. Qiaoli Wang. Jake Rheude. Bryan Clayton. Stacey Nevel.

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