Solvvy

OCTOBER 30, 2020

Customer service is paramount to the success of any business. When striving to provide an exceptional customer service experience, three obstacles always stand in the way: Access, Speed, and Guidance. . With Answers and Workflows, both basic and complex questions are answered immediately and self-service is facilitated.

Customer Service 48

Customer Service Return on Investment Poor Customer Service Exceptional Customer Service 48

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. All this is great news for customer support as an industry. All of those disappointed customers equate to lost revenue.

ROI 40

ROI Return on Investment Customers Poor Customer Service 40

Stella Connect

MAY 11, 2017

Approximately half of those 1,000 customers have completed follow-up feedback requests (you read that right: a 50% response rate ). Talk about a return on investment. Try Stella Connect out for yourself to see how we can help your service recovery).

Voice of Customer 40

Voice of Customer Contact Center Return on Investment ROI 40

ProProfs Chat

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service.

Customer Success 70

Customer Success Social Media Net Promoter Score Omnichannel 70

CustomerSuccessBox

NOVEMBER 24, 2021

Poor customer service, etc. It is at that stage that customers start seeing value in your offering. These reasons give a glimpse of why creating and proving customer value is extremely important. ROI of Customer Value. A sure shot way to prove value to customers is to quantify it. Maintenance costs.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52