COPC

MAY 31, 2022

COPC CX Standard for Customer Operations and COPC CX Standard for Contact Centers, Release 7.0 The series is a 12-month research effort that addresses timely issues affecting contact centers and customer experience. They also merit increasing employee engagement initiatives. are the latest updates.?. COPC CX Standard.

Customer Experience 101

Customer Experience Contact Center Consulting Metrics 101

Comm100

JUNE 30, 2016

But not every team has the resources or time to create their own training regime. We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Image source: edX. Cost: Free. Duration: 2-3 hours a week for 8 weeks.

Customer Service Training 58

Customer Service Training Customer Service Seminar Banking 58

Kustomer

FEBRUARY 19, 2024

Some of Zendesk’s key features include: a dynamic ticketing system for tracking and prioritizing support requests, a knowledge base for creating self-service content, live chat and messaging capabilities for real-time communication, and a call center solution.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52