Say What? Mishearing on Customer Calls Costing Contact Centres £246M
CSM Magazine
JUNE 14, 2023
Research from ContactBabel , sponsored by IRIS Audio Technologies , reveals contact centres in the UK are wasting £246m each year due to customers and agents mishearing and having to repeat themselves on calls. With the average call duration topping 7 minutes, 12 seconds, this means 3.5%
52 
Let's personalize your content