CSM Magazine

FEBRUARY 24, 2023

Salesforce CRM and ServiceNow Integration is for customer service agents who must quickly provide consumers with the information they need on the spot. It eliminates manual data entry or inefficient searches, as this integration gives customer service reps instantaneous access to all relevant customer information.

Contact Center 52

Contact Center Customer Satisfaction Call Center Sales 52

Kustomer

FEBRUARY 6, 2024

Among literally hundreds of things to consider, your business needs to factor in cost, scalability, integration and deployment options, as well as long-term value. So, how do you figure out which enterprise help desk software is the right option? And that’s exactly what we did in this guide.

2024 98

2024 Multi-Channel Omnichannel E-support 98

Kustomer

FEBRUARY 11, 2024

This guide provides a comprehensive breakdown of Zendesk’s features, pricing model, third-party integrations, and more. This guide provides a comprehensive breakdown of Zendesk’s features, pricing model, third-party integrations, and more. Want to fast forward? Scroll down to find out when Zendesk is actually worth it.

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

Currency Alliance

MARCH 9, 2021

Headless loyalty systems are API-first loyalty platforms that enable any customer-facing platform to integrate loyalty marketing functionality into their Customer Experience (CX) via API. The loyalty industry still operates mostly on tightly-integrated legacy technology platforms, in which changes are slow and expensive.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59