Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. It is feasible to imagine that these voices will result in firms making closer to real-time changes to products and services to provide satisfying experiences to consumers. Guess what?

2010 88

2010 Customer Satisfaction Competitive Advantage 2002 88

C Space

APRIL 18, 2019

Dan Sills is the producer of Outside In , a podcast that explores changes in business and consumer behavior and where the two converge. McGrath’s books, including the bestselling, The End of Competitive Advantage, are tomes for anyone looking for gamechanging thinking on business strategy and innovation.

Apparel 40

Apparel Social Media Entertainment 2002 40

Natalie Petouhof

MARCH 6, 2017

Tweet Human Capital As a Key Competitive Advantage. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. VP, Program Executive, Innovation and Transformation Center (ITC), Salesforce. During that time she was also founding C.E.O.

Culture 40

Culture Competitive Advantage 2015 2012 40