Beyond Philosophy

SEPTEMBER 19, 2019

Problem Resolution: How well does the company recover from problems, and does the resolution satisfy customers? . In addition to these five areas, the Institute added another dimension relating to emotional connection ethics earlier this year. Organizations do not invest what they should to understand the customer .

Customer Satisfaction 113

Customer Satisfaction 2002 Customers Books 113

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. It makes customers real. It’s been about 16 years and all fun.

Webinar 40

Webinar Presentation 2002 Consulting 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. It makes customers real. It’s been about 16 years and all fun.

Webinar 40

Webinar Presentation 2002 Consulting 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. It makes customers real. It’s been about 16 years and all fun.

Webinar 9

Webinar Presentation 2002 Consulting 9