Beyond Philosophy

JULY 6, 2016

Three Truths Every Marketer Should Know about CX in China. China has potential to leap-frog other markets as it is a massive opportunity. This research emphasizes the fact that those organizations that truly embrace the ideology behind a culture of Customer Centricity have enormous potential for opportunity and growth in a new market.

Social Media 113

Social Media 2002 Multi-Channel Customer Centricity 113

Kustomer

JANUARY 14, 2021

He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” And you drive consistency for those channels. You don’t have to be these big enterprises.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

Qualtrics

FEBRUARY 20, 2019

I was a program manager for a company that made submarine sub-systems, leading multi-disciplinary teams to deliver projects that spanned engineering, manufacturing, quality control, and client management. I focused on workplace culture and structure, and their impact on GE’s overall performance”. On setting up the Temkin Group. “CX

2002 30

2002 B2B Culture Events 30

SurveySparrow

MARCH 6, 2024

Market research! Though the company faced hiccups in its parent country, shifting to the US market brought significant growth and exposure. The founders initiated the platform to democratize the market by making it accessible to everyone. Let’s look at what sets them apart in the market. The best part?

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52