2002 Customer Experience Professionals Customer Journey Measurement 
SuiteCX
FEBRUARY 22, 2017
But when it gets right down to the identification of MOTs in process analysis, I’ve seen the definition expanded to include everything from the whole of a customer conversation, or narrowed to each distinct question asked of a customer, and then every separate response from that customer. Thankfully, he wrote quite a lot.
SuiteCX
FEBRUARY 22, 2017
But when it gets right down to the identification of MOTs in process analysis, I’ve seen the definition expanded to include everything from the whole of a customer conversation, or narrowed to each distinct question asked of a customer, and then every separate response from that customer. Thankfully, he wrote quite a lot.
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