2005 Customer Engagement Customer Service Representative Technology 
ShepHyken
OCTOBER 5, 2021
Shep Hyken interviews Daniel Fallmann, founder of Mindbreeze , a tool that helps companies capture a holistic view of their customers’ data. They discuss how organizations can arm their frontline customer service professionals with the technology that can help them offer better customer service.
CSM Magazine
NOVEMBER 19, 2021
Customers want to get help fast, and if your company fails to provide it, you risk losing their business. It’s the way of the world, and companies must adapt accordingly by investing in technology to help their customer service teams be proactive, not reactive. What problems has this customer had in the past?
Expert insights. Personalized for you.
79 
Let's personalize your content