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How to survive customer service blunders in the world of social media

Service Untitled

I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return. Will customers lie?

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10 Top Business Lessons Small Businesses Can Learn from Amazon

LiveChat

Build what your customers are telling you they want. When Amazon launched Prime in 2005, it was an unproven concept that many thought would end in failure. Deliver more value than your customers expect. Here are 10 top business lessons small businesses can learn from Amazon.

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Who is doing this right? You guessed it) Amazon.