ShepHyken

OCTOBER 5, 2021

Customer service professionals need to know how to easily access information for them to understand the context of the customer’s concerns.”. “The ease of the customer service representative’s job is a great indication of the customer satisfaction levels.

2005 80

2005 Customer Service Representative Customer Satisfaction Webinar 80

Service Untitled

NOVEMBER 8, 2013

The real payoff happens when we get to the front of the line or the representative answers the phone. How is the customer treated? Is the service we expect now provided? Is the customer service representative owning the problem, or are we told someone else will have to get in touch with us?

2005 65

2005 Customer Service Representative Call Center Poor Customer Service 65

Service Untitled

DECEMBER 5, 2012

I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return.

Social Media 74

Social Media Customer Service 2005 2011 74

Comm100

FEBRUARY 12, 2021

Sarah Chapman is a Customer Service Advisor at Co-operative Flexible Benefits , part of the Midcounties Co-operative family of businesses in the UK. Sarah has worked there since 2005 and continues still today to go the extra mile for her customers. Jennifer encapsulates so many aspects of a customer service champion.

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2021 2020 2005 Social Media 52