Comm100

FEBRUARY 13, 2018

But for many businesses, this can be a poor return on investment, with many resources being spent on a never-ending quest to go above and beyond. In 2005, Bain & Company surveyed 362 firms. Discover the latest customer service trends and live chat metrics to inform your CX and online sales strategy. Download Now.

Call Center 41

Call Center 2005 Social Media Loyalty 41

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. She joined Google in 1999 as the company’s first marketing manager and led the initial development of several key consumer products including Google Images and Google Books. s outstanding directorial achievement in feature film award.

Culture 40

Culture Competitive Advantage 2015 2012 40

Natalie Petouhof

FEBRUARY 11, 2016

News Corp bought Myspace for $580 million back in 2005. It means marketers know they are serving ads to the actual consumer they want to be targeting, rather than making probabilistic bets based on browsing behavior. Vanderhook said, “We’ve seen return on investment improve by a factor of 10 or 20.”

2011 65

2011 Advertising 2005 2015 65