2006 Communication Customer Service Representative Exceptional Customer Service 
Service Untitled
MAY 27, 2010
If a computer program could tell you such descriptive phrases as “Struggling to contain excitement,&# “Getting angry,&# or “Warm and fuzzy,&# you would know how to address each individual customer to maximize customer service excellence. The program can even tell if a customer is unlikely to buy.
Service Untitled
JUNE 14, 2010
We need to nurture different opinions, respect each others points of view and have open communications where people are not afraid to present their opinions. Our front line staff so often sees life as it really is, and can provide informative insights into customer needs. If I shop at Walmart for a pair of denim.
Service Untitled
JANUARY 15, 2010
The customer service representative would not honor her return, even though she had the receipt; he told her it was store policy “no box – no return.&# How could this entire situation been avoided and the customer’s anger diffused? Consumers do not want to be scolded; they want their problems solved.
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