2006 Feedback Management Poor Customer Service 
GetFeedback
APRIL 3, 2019
We sat down with Chris Hogan from YETI to get the inside scoop on how the company uses GetFeedback to understand their customer experience and turn insights into actionable data. YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. How does feedback play a role at YETI?
Service Untitled
AUGUST 24, 2010
Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?
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Service Untitled
FEBRUARY 17, 2010
As you’re interacting with customers, take note when someone mentions an opportunity where the company could improve. You can also solicit customers for their feedback by asking them, “Is there anything we can do to make our service or product better?&# Also, keep track of customer issues or problems.
Service Untitled
JUNE 11, 2010
Airline assessments were based on seven averages including flight crew, in flight services, and costs and fees. Most think it is too early to tell if the higher scores are going to signal a turnaround for an industry known for their poor customer service. Their overall score increased by 26 points.
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