Hear How American Express brings the voice of customer to life
Qualtrics
JANUARY 22, 2019
I got a taste of CX with the compliance monitoring where we’re on a team, listening to phone calls, but I really wanted to get closer to the customer. On CX at the center of American Express’ culture: We have a long history of service. I think that customer connection is kind of what fuels the history and the culture of AmEx.
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