2007 Customer Centricity Net Promoter Score Return on Investment 
Beyond Philosophy
NOVEMBER 10, 2014
For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. According to the study, “the cumulative return of a $100 investment in the ACSI fund from April 2000 to April 2012 was $490, a gain of 390 percent.
Michel Falcon Experience
FEBRUARY 11, 2019
My career started in 2007 as a call center agent in my early twenties. Regardless of your position, whether you are customer facing or not. We discuss customer experience, pain points, and customer centric culture with the goal of developing quarterly operational improvement plans. He gets it right.
Expert insights. Personalized for you.
164 
Let's personalize your content