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Why banks should shift to offense and invest amid market uncertainty

West Monroe

In fact, loan-to-deposit ratios have shot up at an accelerated rate—with the upper quartile of banks exceeding 90% in Q2 2022 due to competitive yields and inflationary spending. During the 2008 downturn, Forbes columnist Tim Bajarin asked Intel’s CEO what the company would do given the economic reversal.

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Source: Gartner These developments are in keeping with Gartner’s Hype Cycle for Customer Service and Support Technologies , which identified five solutions that would take customer experience in the future.